Terms & Conditions

1. Booking Process

1.1. To book a helicopter experience with South Australian Helicopters, customers must provide the following information:

• Full name of all passengers.
• Contact details, including phone number and email address.
• Date and time of experience
• Any special requests or considerations.

1.2. Customers can make bookings direct through our Bookeo booking platform. Bookings are subject to availability.

2. Payment

2.1. Full payment is required at the time of booking to secure the reservation. South Australian Helicopters accepts payment by credit card, debit card, or other payment methods as specified on our website.

3. Cancellation and Rescheduling

3.1. Cancellations or rescheduling requests made by customers must be communicated to South Australian Helicopters via email at info@southaustralianhelicopters or directly cancelled through Bookeo at least 72 hours before the scheduled flight time.

3.2. Cancellations made within 72 hours of the scheduled flight time incur a 50% cancellation fee.

3.2. Cancellations made within 24 hours of the scheduled flight time are non-refundable.

3.3. Rescheduling requests within 72 hours of the scheduled flight time are subject to availability and may incur additional fees.

4. Weight and Passenger Limitations

4.1. All passengers must adhere to weight restrictions as specified by South Australian Helicopters. The maximum seat weight limit on the Robinson R44 is 270kg. Failure to comply may result in refusal of service without a refund.

4.2. A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking.

5. Weather and Safety

5.1. Helicopter flights are subject to weather conditions and safety considerations. South Australian Helicopters reserves the right to cancel or reschedule flights if weather conditions or safety concerns arise. In such cases, customers will be offered an alternative flight time or a full refund.

6. Health and Medical Considerations

6.1. Passengers are responsible for assessing their own health and fitness to participate in a helicopter flight. Any medical conditions, disabilities, or special requirements must be disclosed to South Australian Helicopters prior to booking.

7. Responsibility

7.1. South Australian Helicopters is not liable for any loss, damage, injury, or death resulting from a customer’s negligence, disregard of safety instructions, or failure to comply with these terms and conditions.

8. Itinerary, arrival and personal items

8.1. Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, unseasonable weather, national park area closures and so on, travelling conditions may be affected and therefore, make it necessary to alter touring with little or no notice.

8.2. Passengers must arrive at the departure point 10 minutes prior to scheduled departure time.

8.3. All care is taken but no liability is accepted for damage to personal items. For lost property, please contact the office you departed your flight.

9. Compliance with Regulations

9.1. Passengers must adhere to all regulations and safety instructions provided by South Australian Helicopters and its staff.

9.2. South Australian Helicopters reserves the right to refuse service to any passenger for safety, operational, or other reasons deemed appropriate by our staff.

10. Photography and Videos

10.1. South Australian Helicopters may capture photographs and videos during flights for promotional purposes. Passengers consent to the use of their likeness in such materials unless otherwise specified in writing.

11. Governing Law

12.1. These terms and conditions are governed by the laws of South Australia.

12. Contact Information

13.1. For enquiries, bookings, or concerns, please contact South Australian Helicopters at info@southaustralianhelicopters.com.au

By booking a helicopter flight with South Australian Helicopters, guests acknowledge that they have read, understood, and agreed to these terms and conditions.

Privacy Policy

11.1. At South Australian Helicopters, we take the privacy of our users seriously. This Privacy Policy outlines the types of personal information that we collect, how we use it, and how we protect your information.

Last Updated: October 2023

At South Australian Helicopters, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information.

1. Information We Collect:

We may collect personal information such as names, contact details, weight, and payment information when you make a booking or interact with our website.

When you use southaustralianhelicopters.com.au, we may collect the following information:

• Personal information such as your name, email address, phone number, and address.
• Information about your computer or mobile device, including your IP address, browser type, and operating system.
• Usage information about how you use our website, such as which pages you visit, how long you spend on each page, and what links you click on.

2. How We Use Your Information:

We use your information for booking purposes, communication, and to enhance your experience with our services. We do not share your personal information with third parties except as required for operational purposes.

We may use your information for the following purposes:

• To improve our website and its functionality.
• To personalize your user experience.
• To communicate with you about our products, services, and promotions.
• To process transactions or provide customer service.
• To comply with legal obligations.

3. Security Measures:

How we protect your information: We take appropriate security measures to protect your personal information from unauthorised access, alteration, or destruction. We use industry-standard security protocols to encrypt data in transit and at rest. However, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your information.

4. Marketing Communication:

With your consent, we may send you promotional materials. You have the option to opt out of these communications at any time.

5. Cookies:

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

6. Third-Party Links:

Our website contains links to third-party websites. We are not responsible for the privacy practices of these external sites.

7. Policy Updates:

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. The latest version will be available here, on our website.

8. Contact Information:

By using our services, you agree to the terms outlined in this Privacy Policy.

Contact us: If you have any questions or concerns about our Privacy Policy, please contact us at info@southaustralianhelicopters.com.au